As soon as your order is dispatched, you will receive a notification email with tracking details.
SHIPPING CHARGES
UK - Standard: £17 Express: £29 Return Fee: £17 Duties: Included
Albania - Standard: - Express: €33 Return Fee: €33 Duties: Included
Algeria - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included
Androrra - Standard: - Express: €33 Return Fee: €33 Duties: Included
Argentina - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Australia - Standard: - Express: £62 Return Fee: £62 Duties: Not Included
Austria - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Azerbaijani - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included
Bahrein - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Belarus - Standard: - Express: €79 Return Fee: €79 Duties: Included
Belgium - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Bosnia and Herzegovina - Standard: - Express: US$33 Return Fee: US$33 Duties: Included
Brazil - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Brunei Darussalam - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Bulgaria - Standard: €16 Express: €21 Return Fee: €16 Duties: Included
Canada - Standard: - Express: US$39 Return Fee: US$39 Duties: Not Included
Chile - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
China - Standard: - Express: £33 Return Fee: £33 Duties: Not Included
Colombia - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Costa Rica - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Croatia - Standard: €32 Express: €33 Return Fee: €32 Duties: Included
Cyprus - Standard: €20 Express: €21 Return Fee: €20 Duties: Included
Czech Republic - Standard: £8 Express: £16 Return Fee: £8 Duties: Included
Denmark - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Dominican Republic - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Ecuador - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Egypt - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Estonia - Standard: - Express: US$21 Return Fee: US$21 Duties: Included
Finland - Standard: €16 Express: €21 Return Fee: €16 Duties: Included
France - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
French Guiana - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Germany - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Greece - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Hong Kong, Sar of China - Standard: - Express: £33 Return Fee: £33 Duties: Included
Hungary - Standard: £8 Express: £16 Return Fee: £8 Duties: Included
Iceland - Standard: - Express: €33 Return Fee: €33 Duties: Not Included
India - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Indonesia - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Ireland - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Italy - Standard: €7 Express: - Return Fee: €7 Duties: Included
Japan - Standard: - Express: £33 Return Fee: £33 Duties: Not Included
Kuwait - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Laos - Standard: - Express: £35 Return Fee: £35 Duties: Not Included
Latvia - Standard: €16 Express: €21 Return Fee: €16 Duties: Included
Lebanon - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included
Liechtenstein - Standard: €16 Express: €33 Return Fee: €16 Duties: Included
Lithuania - Standard: €16 Express: €21 Return Fee: €16 Duties: Included
Luxemburg - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Macao - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Macedonia - Standard: - Express: €33 Return Fee: €33 Duties: Included
Malaysia - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Malta - Standard: €20 Express: €33 Return Fee: €20 Duties: Included
Mexico - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Monaco - Standard: €16 Express: €21 Return Fee: €16 Duties: Included
Mongolia - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included
Montenegro - Standard: - Express: €33 Return Fee: €33 Duties: Included
Morocco - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included
Netherlands - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
New Zealand - Standard: - Express: £62 Return Fee: £62 Duties: Not Included
Nigeria - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included
Norway - Standard: €9 Express: €23 Return Fee: €9 Duties: Included
Pakistan - Standard: - Express: US$62 Return Fee: US$62 Duties: Not Included
Paraguay - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Peru - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Philippines - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Poland - Standard: €9 Express: €18 Return Fee: €9 Duties: Included
Portugal - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Qatar - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Romania - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Saudi Arabia - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Senegal - Standard: - Express: £35 Return Fee: £35 Duties: Not Included
Serbia - Standard: - Express: €33 Return Fee: €33 Duties: Included
Singapore - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Slovakia - Standard: €16 Express: €21 Return Fee: €16 Duties: Included
Slovenia - Standard: €16 Express: €21 Return Fee: €16 Duties: Included
South Africa - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
South Korea - Standard: - Express: £33 Return Fee: £33 Duties: Not Included
Spain - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Sweden - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Switzerland - Standard: - Express: €23 Return Fee: €23 Duties: Included
Taiwan - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Thailand - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
Tunisia - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included
Turkmenistan - Standard: - Express: US$84 Return Fee: US$84 Duties: Not Included
United Arab Emirates - Standard: - Express: US$56 Return Fee: US$56 Duties: Not Included
United States - Standard: - Express: US$39 Return Fee: US$39 Duties: Included
Uruguay - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Venezuela - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
Vietnam - Standard: - Express: US$63 Return Fee: US$63 Duties: Not Included
RETURNS
You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.
Please use a pre-paid return label included with your order.
You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.
Returns that do not meet our policy will not be accepted.
HOW SOON WILL I GET MY REFUND?
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 14 days.
If you have any further question, please email us at help@a-cold-wall.com or call us at +39 0498597277.