Faulty and unused items may be returned to A-COLD-WALL* within 14 days. Please ensure before you return an item that all tags are attached and all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.

If your item is eligible for return under the conditions stated above, please visit the Return Centre and follow the instructions below:

  • Insert your order number and email address

  • Select the item you want to return

  • State the reason for your return

  • Select your preferred refund method, either the original payment method or store credit

  • Select your preferred shipping method if prompted

Your return will then be processed by customer service who will share further instructions via email.