Delivery:

UK

Standard UK (DPD £6.99) 1-3 working days

Express UK (DPD £9.99) Next working day* (Order before 3pm GMT) (Mon-Fri) 

Saturday UK (DPD £11.99) Next Saturday* (Order before 3pm GMT) (Mon-Fri)

Offshore UK (DPD £19.99) 2-3 working days (Channel Islands, Isle of Man, Northern Ireland)

You will receive an email / text message informing you of the estimated delivery date and time within a 1-hour window.

Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.

Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

EU

Standard EU (DPD £19.99) 1-3 working days

Fully tracked and signed for service. Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.

If you are based outside the UK, you may have to pay import duties. When your delivery reaches the country of your destination, import duties and taxes are levied and payment to our carrier is necessary to release your order from customs. We are unable to advise on rates, as they vary according to the country. Please consult your local postal service for more information.

Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

International

Express International (DHL £29.99) 2-5 working days

Fully tracked and signed for worldwide service 2-5 working days. Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.

If you are based outside the UK, you may have to pay import duties. When your delivery reaches the country of your destination, import duties and taxes are levied and payment to our carrier is necessary to release your order from customs. We are unable to advise on rates, as they vary according to the country. Please consult your local postal service for more information.

Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.

Returns:

We hope you are happy with your purchase; however, should you wish to return your order for an exchange or refund please note we will accept returns sent back within 28 days of receipt of your order.

Please ensure the product(s) are in their original condition and packaging, with all tags attached.

If you have received a faulty item, before returning your order, please contact our Customer Service Team who will be happy to help you.

Please note that we are not liable for the cost of return shipping. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Please include the return paperwork as well as any paperwork received with your order, so that we can process your return as quickly as possible.

Ordering:

Once your order is placed, the warehouse begins to process it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 28 days. If you have forgotten to purchase an item, you will need to place a second order. Please note that we cannot combine orders.

Payment:

Payment can be made by Visa Debit, Visa, Mastercard, Amex, Apple Pay and Google Pay.

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

The payment charge is made at the point the order is dispatched.

Tracking:

All orders are tracked and require a signature upon arrival. If nobody is home to sign, your order will be returned to the carrier's local depot and instructions will be left regarding redelivery.

An email will be sent to you once your order has been dispatched. On this email, we will include the DPD/DHL tracking number, this can be entered into https://www.dpd.co.uk or http://www.dhl.co.uk to monitor its progress. Please note tracking information can take up to 24 hours to update.

If for some reason your dispatch confirmation does not include a tracking code please email our customer services on info@albamclothing.com with your order number and out team will update you on the status of your order.

If for any reason you have not received your parcel within 7 days of ordering, please contact our customer service team and allow us 5-8 working days for us to carry out the investigation.

Refunds:

Refunds are processed within 7 working days of arrival at the warehouse to allow for inspection onto the original method of payment (credit card or gift voucher). We cannot facilitate refunds to a third party. You will receive an email once your order has been refunded

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company

Exchanges:

We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 7 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website.

Gift vouchers/store Credit:

When paying partially with Store Credit, the credit will be split proportionally between the items. When returning goods, you will be refunded the proportion that you paid via Store Credit back to Store Credit and the rest back on to your original payment method. This will be the case whether returning some or all of the goods from your order.

Returns by post:

Please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Return Address

A Cold Wall Returns
Alpi UK
Unit 6 Miles Gray Road
Basildon Essex
SS14 3HJ