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Welcome to A-COLD-WALL* Customer Service. Here you can reference our policies, frequently asked questions, orders and returns tracking. Our Customer Service Team will be happy to give you further assistance on all other enquiries.

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Online Shopping

Do you process exchanges?

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Can I cancel my order?

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What does my Order Status mean?

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Which Payment Methods can I use?

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Domestic and EU Returns

Which items are returnable?

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How long do I have to return an order?

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How do I request a return?

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Do you offer exchanges?

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When will my refund be issued?

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What do I do if my item is faulty?

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What if my A-COLD-WALL* item is faulty but I did not purchase it from the A-COLD-WALL* website?

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International Returns

I purchased a collaborative item, can I return it?

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Which items are returnable?

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How do I request a return?

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Do you offer exchanges?

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When will my refund be issued?

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What do I do if my item is faulty?

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What if my A-COLD-WALL* item is faulty but I did not purchase it from the A-COLD-WALL* website?

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Shipping

Is shipping included

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When will I receive tracking information?

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Are taxes and duties included?

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What are the dispatch times?

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Can I amend shipping info?

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Can I choose a specific delivery date/hour?

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